Pilgrim on the 405

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Entries from March 2021

Errol Allen, Author

March 26th, 2021 · Comments

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Internationally known operations consultant, speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a “systems” orientation is crucial to providing excellent customer service.
He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers.  As a “hands-on” consultant, Errol takes an active role with clients, from riding along with field personnel to spending time with customer service personnel as they take customer calls. He maps out his clients’ work processes and creates procedures manuals. He also helps with identifying customer centered key performance indicators and the internal processes that impact indicator results. Errol also develops and implements simple solution tools that clients utilize to improve the level of service provided inside and outside of the company.
Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine.  In his quest to acknowledge the receipt of great customer service, Errol personally awards his “Now That’s Customer Service! Award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed.  He has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE). Get your copy of Errol’s book – “Keys to Delivering Amazing Customer Service!” For more information about Errol go to https://errolallenconsulting.com/errol-allen/

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Steve Sponseller, Author

March 26th, 2021 · Comments

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Steve Sponseller is an Intellectual Property Attorney and Patent Strategist with more than 20 years of experience helping companies protect their most valuable inventions.  He has helped more than 1000 inventors and businesses identify, develop, and protect their intellectual property assets.  Steve has worked with companies of all sizes – from startups to large corporations, including Intel, HP, Microsoft, eBay, and SAP.  He is the author of Cracking the Patent Code and host of the Tech Leader Talk podcast. For more information go to https://stevesponseller.com/

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Curt Avallone-Chief Business Officer for Takeoff Technologies Inc.

March 19th, 2021 · Comments

Curt_headshotb2iui.jpgCurt Avallone has dedicated the past 30 years to developing innovative retail solutions. He has collaborated with a variety of teams to build new businesses that today generate over $8 billion in annual sales and over 30,000 jobs. He launched successful eCommerce divisions at Ahold Delhaize, Giant Eagle, and CVS Pharmacy, as well as the HEB and Ahold Delhaize fueling divisions. Curt designed, patented and operated the Ahold "ScanIt!" mobile system, which allows shoppers to scan and bag groceries while they shop. He holds a BA from Harvard University and an MBA from Harvard Business School.  For more information about Takeoff Technologies Inc. go to https://www.takeoff.com/

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Ryan Weiss, Effective Performance Strategies

March 16th, 2021 · Comments

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Ryan Weiss is the President of Effective Performance Strategies, specializing in driving organizational change and high performance by aligning three core components: purpose, people and process. He is a global executive with decades of experience spanning the Americas, Europe, and Asia. 

 

Ryan has successfully founded 3 companies, and worked as a global executive leading hundreds of people, managing a $500 million product portfolio, and developing a passion for organizational change. He serves on multiple boards of educational, profit, and non-profit institutions. For more information on Effective Performance Strategies go to https://epszone.com/

 

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Sky Cassidy, MountainTop

March 15th, 2021 · Comments

Sky_Cassidy_MTD8ec41.pngSky Cassidy is CEO of MountainTop Data and co-host of the If You Market podcast. MountainTop Data, headquartered in Los Angeles, CA, has been providing data services for B2B marketing for almost two decades. With an unrelenting commitment to quality, they were the first company to guarantee the accuracy of their licensed data and business emails.  They provide marketing lists, data cleaning, data appending and data maintenance services. Their data services have been used by some of the world’s biggest brands across a multitude of various industries from multi-national telecommunication companies to office technology, to PR firms and more. for more information on MountainTop Data go to https://www.mountaintopdata.com/

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Ed Lee, Wahoo Fish Taco

March 15th, 2021 · Comments

Wahoos-Ed-Lee.jpgEd Lee is co-founder and partner of Wahoo's Fish Taco, responsible for the expansion and development of what has become one of the most iconic fast-casual restaurant brands in the United States. With more than 35 years of experience in the restaurant and hospitality industry, he has helped his co-founding brothers Wing Lam and Mingo Lee establish Wahoo's as a pop culture mainstay in California and beyond. In addition to 
forging partnerships with renowned brands like Quiksilver, Billabong, Hurley and Vans, Ed has ensured Wahoo's consistent brand presence at high-profile surf, sporting and music events such as the X-Games, Vans Warped Tour and Coachella among others. An active supporter of many national and local community-based events, Ed serves on the board of various non-profit organizations including California Restaurant Association and Vocational Visions. He is also frequently invited to speak and give lectures at various universities including University of Southern California and University of California, Irvine, as well as his alma mater Vanguard University, where he earned a bachelor's degree in business. In 2018, Ed was named One of OC's Most Influential by the Orange County Register. For more information about Wahoo Taco go to https://www.wahoos.com/

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Omri Traub, Popcart

March 15th, 2021 · Comments

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Omri Traub is the Co-Founder and CEO at Popcart, a shopping assistant tool helping thousands get the best prices online every time. Before that, he was VP of Engineering at Oracle where he led the Endeca team, acquired by Oracle in 2011 for $1.1B. Popcart is Omri’s third startup. He lives in Brookline, MA with his wife and four children. For more information about Popcart go to https://www.popcart.com/

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Robert White, Author

March 6th, 2021 · Comments

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Robert White is a Speaker, Author, Leadership Trainer and Executive Coach who specializes in integrating a heart centered, result-oriented and transformational leadership approach to being effective.

Robert’s culture change work has been praised by corporations like JPMorganChase, Progressive Insurance, Duke Energy and The American Cancer Society.

Additionally top business experts and authors Ken Blanchard, Jimmy Calano, Kathy Gardarian, and Robert Wright, plus thousands of training and coaching clients, have endorsed his professional skills.

Today you’ll find him speaking at conferences, hosting masterminds, mentoring today’s emerging business leaders and teaching everything he knows about fostering entrepreneurial success and building an entrepreneurial mindset in established, growth-oriented companies.

For more information about Robert White go to: 

https://www.linkedin.com/in/robert-white-188b401ba/

 

 

https://www.facebook.com/robert.white1

 

 

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Victor Bornstein,  Justpoint

March 5th, 2021 · Comments

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Victor Bornstein is the CEO and Co-founder of Justpoint, an artificial intelligence company making it possible for people to understand the merit of their medical malpractice claim and find the right experts for their case. Victor saw the opportunity to redesign this industry after experiencing it from both sides: as a child when his mother suffered a life-threatening medical mistake, and from the perspective of hospital systems. He has served as an Assistant Professor at Mount Sinai’s Icahn School of Medicine, an Entrepreneur-in-Residence at the Texas Medical Center Accelerator, and a Fellow at the healthcare venture capital firm Digitalis Ventures.  For more information on Justpoint go to https://justpoint.com 

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